Case Study · Platform Transformation
Led end-to-end product strategy for integrating 8 enterprise systems — transforming a fragmented, manual order process into a fully automated, real-time delivery platform for private wireless and Kubernetes infrastructure orders.
Every system — ERP, offer tool, supply chain, ITSM, delivery tracker, notifications, logistics, and reporting — operated in complete isolation. Every handoff was manual, every status update an email. Configuration errors were discovered at delivery, not at intake.
Rather than replacing systems, I designed an integration-first strategy — build an API middleware and master data layer connecting all existing tools, then layer automation and workflow governance on top.
Defined the 5-pillar transformation mandate — automation, centralisation, integration, data governance, tooling maturity — and maintained strategic alignment across all phases and stakeholder groups.
Primary interface between Sales, Finance, Operations, Delivery Engineering, and Supply Chain. Ran weekly steering cadences, owned the RACI, and resolved cross-functional blockers throughout delivery.
Authored functional requirements, API contracts, data governance policy, and process flows for 8 integrated systems — including ERP, ITSM, private wireless provisioning, and Kubernetes infrastructure.
Ran structured interviews across Sales, Finance, Operations, Delivery, and Supply Chain. Mapped every process step, data flow, and system handoff. Produced a dependency diagram exposing 8 critical blockers — used as the single alignment artefact for all subsequent decisions.
Authored the master data model, defined system-of-record ownership per domain, and wrote functional API specifications for the integration middleware. Established the GIC code mapping framework aligning product categories with financial reporting.
Translated approval governance into machine-readable rules: standard orders auto-approve instantly; custom orders route to parallel human approval lanes. Eliminated the sequential bottleneck adding 3–5 days to every order cycle.
Defined provisioning contracts for both platform types. Private wireless: RAN configuration, 5G core setup (UPF/AMF/SMF), SIM profile activation. Kubernetes: cluster lifecycle from node allocation to RBAC, addon deployment, and encrypted kubeconfig delivery.
Designed the reporting layer aggregating all 8 systems into one real-time dashboard. Defined the KPI framework — cycle time, first-time-right, automation rate, invoice accuracy — and the governance model for ongoing improvement sprints.
Multi-day chains redesigned into parallel, rule-gated workflows. Standard orders auto-approve in seconds; complex orders run concurrent approval tracks with no unnecessary waiting.
Replaced 8 disconnected data stores with a master data repository. Every system consumes from one canonical record — eliminating conflicts and the tribal knowledge that slowed onboarding.
Moved credit validation and supply chain readiness to offer creation — not delivery. Finance and procurement now have real-time data at the point of commitment.
Replaced spreadsheet-tracked order status with a live cockpit delivering KPIs, SLA adherence, delivery capacity, and invoice accuracy to all stakeholder groups simultaneously.