Core Services
Covers all pre-deployment activities, license activation, configuration, remote installation, and integration support — ensuring the network is operational and ready from day one with pre-configured hardware, connectivity verification, and acceptance testing.
- Pre-deployment planning and site survey
- License activation and configuration management
- Remote installation and integration support
- Connectivity verification and acceptance testing
Enables efficient deployment execution across diverse regions through structured subcontractor management — with comprehensive training programmes, standardised templates, and execution materials ensuring consistent, high-quality delivery at scale.
- Structured subcontractor onboarding and training
- Standardised deployment templates and materials
- Quality assurance and execution oversight
- Multi-region delivery coordination
Structured tiered support framework combining self-service tools, partner-enabled on-site capabilities, and centralised technical support — with SLA tiers precisely aligned to operational risk and business continuity requirements.
- Tiered SLA framework (Bronze / Silver / Gold)
- Self-service tooling and knowledge base
- Partner-enabled on-site support
- Centralised NOC and technical escalation
Hardware replacement services with pre-configured spares and SLA-backed advanced replacement, plus RF optimisation through comprehensive walk/drive test analysis — assessing KPIs including throughput, latency, coverage, and session success rates.
- Pre-configured spare hardware pool
- SLA-backed advanced replacement service
- RF walk test and drive test analysis
- KPI benchmarking: throughput, latency, coverage